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Returns & Exchange Insights

Guides, tips, and strategies for Shopify merchants to manage returns better and retain more revenue.

3 articles in Shopify Platform

Online store owner in a sunlit home office pointing a pen at a laptop with simple toggle switches, beside a calendar with a circled date, a checklist clipboard and wrapped gift boxes

Shopify Return Window Overrides: Set Holiday 2026 Rules Before Oct 23

Shopify now lets you set return window overrides by collection, product or variant. Here is how to set holiday return rules before the Oct 23 tax change.

October 1, 2026

Founder at a standing desk reviewing API documentation with a wall calendar date circled behind her

Shopify Platform9 min read

Built for Shopify's Customer Account API Deadline

Shopify requires returns apps with buyer self-service to use the Customer Account API by December 1, 2026. What it means and what to ask your vendor.

July 7, 2026

Boutique shop owner processing a return and exchange on a POS tablet at a wooden retail counter

Shopify Platform10 min read

Shopify POS 11.5: Returns and Exchanges in the Cart

Shopify POS v11.5 moved returns, refunds, and exchanges into the cart and added three new staff permissions. Here is what changed and how to configure it.

April 30, 2026